FAQs

 

What types of apparel do you offer?

Simphony-Shop specializes in a curated selection of stylish and comfortable apparel. Our offerings include versatile all-over print long sleeve midi dresses with pockets and trendy caps that combine classic designs with modern materials.

How do you ensure the quality of your products?

We are committed to providing high-quality, on-demand products. Each item is carefully selected to meet our standards for comfort and style, helping to reduce overproduction while ensuring customer satisfaction.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Can I exchange an item?

Exchanges are not directly facilitated. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is defective or damaged?

Customers should inspect their order upon reception. If an item is defective, damaged, or incorrect, please contact us immediately to evaluate the issue and facilitate a resolution.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at hello@simphony-shop.com or by phone at +393534764183.